If you have used our SHIP FOR ME service and have purchased the item(s) yourself from the retailer:

Please contact the retailer first to confirm they will return or exchange the item(s). We always suggest that you read and make sure that you agree with the return/exchange policy of the retailer(s) you are ordering from. Every Retailer will have a different policy. If you would like to return or exchange an item you will need to send the item directly back to the retailer yourself. Please make sure to contact the seller beforehand to notify them that you will be returning the item(s) since many stores require you to return within 30 days of the order date.

You will need to email us and arrange to send the items back to the sender. When we receive the item(s), our operations team will prepare and return the items back to the seller for you.

You also need to do the following=

After contacting the seller, request a return or a cancellation, the seller (if accepted) will send you a Return-Label request to be printed and placed on the package. It will include the Return Address and sometimes the postage will be prepaid with a selected carrier. One you or we have sent the package by post, do inform the seller what happened with the return tracking number. Keep in touch with the seller until the items were received, until then you should wait a few days for the money to return to your account, or you will be provided a store credit.

There is a $15 return processing fee that will be applied for each returned order, in addition to postage fees. If the item to be returned is still in our US or European facility, it is much easier to return it. If it has already reached your country, bare in mind the expensive return fees we have to pay for  international courier companies.

If you have used our BUY FOR ME service, we need to check and confirm with the retailer if they approve cancellations or returns. Contact our customerservice@iship.me immediately with your order number. Luckily if the items are still un-shipped with the store, you wont be charged. If the items already reached our facility or your home, there is $15 return processing fee in addition to postage fees back to its store.