Privacy Policy

At iShip, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, and safeguard your data, and how you can manage your privacy preferences with us.

1. Information We Collect

We collect certain information to provide and improve our services, including:

  • Personal Details: Name, email address, phone number, and address.
  • Order and Shipping Information: Details necessary to fulfill shipping and shopping services, such as recipient’s name, delivery address, and item information.
  • Payment Information: For processing orders; we do not store payment information, as transactions are securely processed by our payment providers.
  • Website Usage Data: Cookies, IP address, and browsing activity on our website to optimize your online experience.

2. How We Use Your Information

Your information is used to:

  • Process and deliver orders
  • Provide customer support and respond to inquiries
  • Improve our services, offerings, and website functionality
  • Comply with legal obligations, such as customs or tax requirements
  • Send updates and offers (if you have opted in)

3. Sharing of Information

We may share limited personal data with third parties only when necessary to provide services:

  • Shipping Partners: To facilitate the delivery of your orders.
  • Payment Processors: For secure transaction processing.
  • Customs and Regulatory Authorities: To meet legal and compliance obligations.
  • Analytics Providers: To improve website experience (aggregated data only).

4. GDPR Compliance

For customers within the EU, we comply with the General Data Protection Regulation (GDPR). Under GDPR, you have the following rights:

  • Right to Access: Request a copy of the personal information we hold.
  • Right to Rectify: Correct any inaccurate or incomplete data.
  • Right to Erase: Request deletion of your personal information, subject to legal retention requirements.
  • Right to Restrict Processing: Limit how your data is used.
  • Right to Data Portability: Transfer your data to another provider at your request.
  • Right to Object: Opt-out of certain data processing activities, including marketing.

To exercise these rights, please contact us at [Your Contact Email].

5. Data Security

We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes encryption, firewalls, and secure access protocols. However, please be aware that no data transmission is entirely secure, and we encourage you to take precautions when sharing information online.

6. Cookies

Our website uses cookies to improve functionality and user experience. You can manage your cookie preferences through your browser settings. Some cookies are essential for website operation, while others help us analyze website traffic and personalize content.

7. Retention of Information

We retain your personal information only as long as necessary for the purposes outlined or as required by law, such as for tax or customs documentation.

8. Changes to Our Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Please review this page regularly to stay informed of any updates.

9. Contact Us

If you have questions about this Privacy Policy, your data, or if you would like to exercise any of your privacy rights, please contact us at:

Email: roy [at] iship.me
Address: Charles Helou Avenue, Sehnaoui building
Phone: +961 3 565 888

By using iShip’s services, you agree to this Privacy Policy and the handling of your data as described above.

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