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Help
My Account

Why there’s no updated info after my parcels have been delivered to your warehouse?

Can I declare another value on my items in order to lower Import Duties and Taxes?

What forms of payment are accepted?

What is the difference between Repacking and Consolidation?

The dimensions shown on the store are different from what I received?

How do I fill out custom declaration for each package?

How will iShip know the package is mine?

Insurance: How to file a claim for lost or damaged package?

Package not RECEIVED in your Recent Orders

When do the orders that are delivered to my address get updated into my account?

Can I start using my U.S address immediately after opening an account from iShip?

I received an email notifying me that my order could not be delivered. What can I do?

About Cancelations & Returns

How do I fill a Ship for Me form?

How do I fill a Buy for Me form?
Shopping

Tips & Tricks for better, smarter Shopping

How do you i Shop from amazon.com? Why do you ask for multiple Tracking Numbers?

How to bid on eBay?

I finished shopping myself, where do i go?

What can I do if seller requires me to have US card with US billing address?

Can you purchase items for me?

I would like to buy merchandise on eBay but many of the sellers won't accept credit cards. Can you?

When I place an order online, how should I write my USA address?

How do I know if the online website I want to purchase from is safe and reliable?

Can I buy items from retailers that are not listed on your shopping page?

Can I de-tax my order ?

How do I find a product dimension or weight before shopping?

What is the billing Address?
Shipping

For better understanding the shipping and courier industry

How do I track my shipment?

Does shipping rates include Import Duties and Taxes?

How often do you send my merchandise to me?

Why is my order so heavy?

What is volumetric weight?

Can I receive mail (letters, catalogs, magazines) too?

How do I avoid double taxation?

Should I notify iShip of any incoming packages?

Are there any additional shipping charges other than the prices listed on the rates page?

Can you combine and re-package the items that I have received into one box and send it to me?

Can I ship with the United States Postal Service (USPS)?
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